Why are my emails not being sent?

There could be a number of reasons why the number of SENT emails in CashCowPro looks less than it should:

(A) Your settings in Amazon Seller Central or CashCowPro are not correct

(B) Your order is PENDING

(C) You ENABLED the sequence AFTER the order was placed

(D) Your Amazon Customer unsubscribed or blacklisted you

(E) You automatically unsubscribed customers who requested a Refund or left Negative Seller Feedback

(F) You are breaking Amazon TOS by including links, certain attachments or promotions in your emails

(G) Other

 

We cannot check these settings in Seller Central, so it is IMPORTANT that you verify your desired FROM email address is in ALL your Seller Central accounts and matches the email address you have used in the CashCowPro Messaging feature.

 

Please check through the settings in (A) and read all of this article.

If you still have issues after checking all your settings, please email us at:

hello@cashcowpro.com 

 

(A) Please check your settings in Seller Central and CashCowPro

Seller Central Settings

1. Login to Amazon Seller Central

 

2. Go to Buyer Messages in Seller Central

 

3. Click Alternate Address in the Tools and Resources section of the Buyer-Seller Messages Page

 

4. Make sure ALL your amazon accounts include the "FROM" email address you want to use here.

If you are not using you Seller Central login email address, add the email address you want to us to Approved Senders and press Done.

 

Customer will not see the FROM email address you use.

Amazon will mask this and send customer an email that looks like 132asd1233asd421@amazon.com. When users reply it will go to your Seller Central Inbox. 

 

 

CashCowPro Settings

Now you need to make sure that your CashCowPro settings match your Amazon Seller Central Settings.

1. Login to CashCowPro.com

 

2. Go to MESSAGING in the main menu

 

3. In the top right of the MESSAGING section, click the small Settings Icon

 

4. Enter the FROM email address you want to use. This must be included in the Approved Senders section of Seller Central for ALL your Amazon accounts (North America and all EU accounts individually).

 

This must match what you have in Seller Central: 

 

(B) Your order is PENDING

Even though an order shows in CashCowPro and in Seller Central, it might still be classed as PENDING by Amazon until they have collect payment from the buyer. This can take a few minutes to a few days. 

Yesterday you may have had 100 orders in Seller Central and CashCowPro but it could be that 40 of them are pending. CashCowPro will only send the message once Amazon confirms the order is complete (payment has been taken).

This can result in there being fewer messages in the SENT section of CashCowPro then you expect. As soon as Amazon updates the order to confirmed your message will go out.

 

(C) You ENABLED the sequence AFTER the order was placed

If you turned on an email sequence in CashCowPro it will only be used for orders placed AFTER the sequence was enabled.

 

(D) Your Amazon customer unsubscribed

Around 20 to 40% of Amazon customers (the % changes from seller to seller) are opting out of ALL Seller Emails (In which case Amazon is blacklisting all automatic emails and will not deliver them)

The customer may have unsubscribed from your earlier emails so no further automated emails from sellers will reach them.

You can check if they unsubscribed in the Messaging section of CashCowPro here.

 

(E) You Automatically Unsubscribed your customer

If you have these settings enabled, in the CashCowPro Messaging Settings here, you might have Unsubscribed Customers who:

  • Left Negative Seller Feedback
  • or Requested a Refund

 

Screenshot_3306.png

 

(F) You are breaking Amazon TOS by including Logos, Images, Links, certain attachments or promotions in emails

Amazon do not allow links to external websites in feedback emails. If you mention promotions, include links, or have inappropriate attachments Amazon may be filtering your emails.

Remove all links, images, logos from your emails and test them using a plain email sequence. If this is working ok, then you can try adding back your logo and seeing if the emails still go through.

Emails not going through because of violations of Amazon's TOS occur because Amazon simply filters or blocks the emails. 

 

(G) Other

If you have checked your Seller Central and CashCowPro settings as per the above sectin (A) and are still having an issue with your emails please contact us at:

hello@cashcowpro.com

 

We cannot check these settings in Seller Central, so its IMPORTANT that you verify your desired FROM email address is in ALL your Seller Central accounts and matches the email address you have used in the CashCowPro messaging section

Have more questions? Submit a request